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CreativeColors@Mahar.net Toll Free 800-224-8268

Shipping/Damage Policy

Policy and Procedure for Accepting LTL and Truck Shipments

To Protect You from Liability, Do Not Sign Delivery Receipt until Shipment has been Inspected Thoroughly.
Refuse to accept the shipment/carton if damage is visible.

You are responsible to make necessary notations on the delivery receipt after inspection. Failure to note damaged items and/or shortages on the receipt releases Mahar Manufacturing from all liability; therefore, you are responsible for any replacement costs.

Required Notations:

Shortage: Verify the shipment piece count as shown on the delivery receipt and record any shortage.

Damage: Record number of cartons and the carton contents which contain creases, scuff marks, tears, punctures, etc., or if cartons are wet or otherwise compromised. Notate any visual damage to product itself.

Refuse to accept any item if damage if visible. Please Note: all assembled storage furniture (excluding tables) are shipped banded to a pallet. If you receive un-palletized furniture it was disassembled after it left our facility and is likely damaged. You have a right to refuse the item(s).

Damage Discovered After Delivery Receipt is Signed (Concealed Damaged):

If concealed damage is discovered, contact Mahar Manufacturing immediately (within 24 hours) and retain all cartons and packing materials until we advise that it may be discarded.

Replacements: Replacement costs will apply on all concealed damages.

Policy and Procedure for Accepting Small Package Shipments (FedEx Ground)

Small package deliveries do not always require a signature; therefore, any damages on these shipments must be reported to Mahar Manufacturing within 5 business days from the time of delivery. Please provide us with the tracking number off the damaged carton(s). All packaging and damaged merchandise must be retained as it is likely to be picked up as part of the claim process we will initiate with the carrier. Replacements of damaged merchandise will be issued at no charge if you are in accordance with our replacement policy.