FAILURE TO FOLLOW OUR POLICY RELEASES MAHAR MFG. FROM LIABILITY:
CONSIGNEE SHOULD NOT SIGN THE DELIVERY RECEIPT UNTIL:
a) PIECE COUNT HAS BEEN VERIFIED: Count and verify the quantity of cartons. NOTE THE NUMBER OF CARTONS SHORT on the delivery receipt.
b) INSPECTION OF CONTENTS – EVEN IF NO VIBISBLE DAMAGE TO CARTON: Although the TABLE TOP carton may not appear to be damaged, if the product was dropped before it arrived, it could be cracked/broken - that’s why it’s important to open & inspect, even if carton looks fine.
c) VISIBLE DAMAGE TO CARTON - REFUSE IT: If wet, shows signs of scuff mark, tear, hole, etc. If you choose to accept the shipment/carton(s), MAKE A NOTATION OF ANY ABNORMALITY TO THE CARTON(S) ON THE DELIVERY RECEIPT.
DAMAGE DISCOVERED AFTER DELIVERY RECEIPT IS SIGNED (CONCEALED DAMAGE):
If concealed damage is discovered after consignee signed the delivery receipt (without noting damage on it), we cannot file a claim, nor be reimbursed by the trucking company. You will need to purchase replacements and pay the shipping.
Without noted damage on the delivery receipt, you may file a freight claim but it is most likely to be denied since there is no proof of who is at fault. When the freight bill is signed without any noted damage, essentially you are agreeing that it delivered without damage. The trucking company will argue that the damage occurred after they left the premises. If you choose to proceed with filing a claim with the trucking company, they require that you keep the concealed damaged items(s) and retain the cartons and all packing materials until they process the claim. We advise you to take photos of damaged item(s) as well as the cartons. And file the claim immediately.
POLICY AND PROCEDURE FOR ACCEPTING FEDEX-GROUND (Small Package) SHIPMENTS:
Small package deliveries do not always require a signature; therefore, any damages on these shipments must be reported to Mahar Manufacturing within 5 business days from the time of delivery. Please provide us with the tracking number off the damaged carton(s) address label. All packaging and damaged merchandise must be retained as it is likely to be picked up as part of the claim process we will initiate with the carrier. Replacements of damaged merchandise will be issued at no charge if you are in accordance with our replacement policy.
If you have any questions or need assistance while the driver is at your location, please call us at 800.224.8268. Our office hours are M-F, 8:30am-4:30pm C.T.
Customer Error: Contact us for Return Authorization. Product(s) must be returned within 2 weeks after receipt of Return
Authorization Number or Return is void. We charge 25% Restocking fee. Some items are non-returnable such as custom/mixed chair or table colors (non-matching seat/back/frame/glides or non-matching table trim/leg colors/glides). LTL truck shipments should be returned Prepaid - Items must be in original boxes with original packing intact and strapped to pallets. Failure to do so could cause damage which will be charged back to you.
Warranty Returns: Must be returned to us by way of prepaid freight.
IMPORTANT: When returning items, regardless if it is our error or defect or your error, the products MUST BE RETURNED IN ORIGINAL CARTON with ORIGINAL PACKING intact. Failure to do so could cause damage which will be charged back to you. <If you do not have the original cartons & packing, contact us and we’ll make arrangements to get them to you – there may be cost involved for the replacement carton & packing materials>
Our small package ground and LTL (Less than Trailer Load) shipping quotes are valid for 30 days. Our Volume, Ocean & Air shipping quotes are valid for 7 days. Send shipping quote requests to firstname.lastname@example.org.
Quote inquiries are answered within three hours. Other inquiries answered within 1 to 2 business days.
Prices subject to change without notice.