Mahar Manufacturing, Inc., Creative Colors brand, warrantees the serviceability of our products for their intended purpose only. Replacements or repairs necessary due to defects in construction, materials or workmanship, will be made at our discretion. Normal wear and tear or defects caused by abuse, accident or improper assembly or installation is NOT covered under warranty.
Customer Error: Contact us for Return Authorization and shipping instructions. We charge 25% Restocking fee. Some items are non-returnable. If the reason for the return is not our error, you are responsible for the freight cost to have it shipped back to Mahar Manufacturing, as well as the replacement shipping. LTL truck shipments should be returned Prepaid - Items must be in original boxes with original packing intact and strapped to pallets. Failure to do so could cause damage which will be charged back to you.
Warranty Returns: Must be returned to us by way of prepaid freight.
IMPORTANT: When returning items, regardless if it is our error or defect or your error, the products MUST BE RETURNED IN ORIGINAL CARTON with ORIGINAL PACKING intact. Failure to do so could cause damage which will be charged back to you. If you do not have the original cartons & packing, contact us and we’ll make arrangements to get them to you.
Shipping & Damage Policy
FAILURE TO FOLLOW OUR POLICY RELEASES MAHAR MFG. FROM LIABILITY:
CONSIGNEE SHOULD NOT SIGN THE DELIVERY RECEIPT UNTIL:
- PIECE COUNT HAS BEEN VERIFIED: Count and verify the quantity of cartons. NOTE THE NUMBER OF CARTONS SHORT on the delivery receipt.
- INSPECTION OF CONTENTS – EVEN IF NO VIBISBLE DAMAGE TO CARTON: Although the TABLE TOP carton may not appear to be damaged, if the product was dropped before it arrived, it could be cracked/broken - that’s why it’s important to open & inspect, even if carton looks fine.
- VISIBLE DAMAGE TO CARTON - REFUSE IT: If wet, shows signs of scuff mark, tear, hole, etc. If you choose to accept the shipment/carton(s), MAKE A NOTATION OF ANY ABNORMALITY TO THE CARTON(S) ON THE DELIVERY RECEIPT.
UN-BANDED PALLETIZED STORAGE FURNITURE should be REFUSED! We ship all storage furniture, banded to a pallet. If you ordered storage furniture and it arrives UN-BANDED/UN-PALLETIZED, it was taken off the pallet by the trucking company at one of their terminals and is highly suspect to be DAMAGED – REFUSE TO ACCEPT IT! If you do NOT Refuse it, YOU ARE RESPONSIBLE for opening each carton and INSPECTING for CONCEALED DAMAGE – REGARDLESS IF THE BOX(ES) are in good condition and you MUST DESCRIBE THE DAMAGE IN DETAIL ON THE DELIVERY RECEIPT, AND INCLUDE THE NUMBER OF ITEMS DAMAGED.
You are also required to keep the concealed damaged item(s) until the freight claim has been paid and retain the carton and packing materials. The truck company will need to pick up the salvage as part of the claims process. And we require you to send us photos of the damage.
DAMAGE DISCOVERED AFTER DELIVERY RECEIPT IS SIGNED (CONCEALED DAMAGE):
If concealed damage is discovered after consignee signed the delivery receipt (without noting damage on it), we cannot file a claim, nor be reimbursed by the trucking company. You will be responsible for the replacement product & shipping cost.
POLICY AND PROCEDURE FOR ACCEPTING FEDEX-GROUND (Small Package) SHIPMENTS:
Small package deliveries do not always require a signature; therefore, any damages on these shipments must be reported to Mahar Manufacturing within 5 business days from the time of delivery. Please provide us with the tracking number off the damaged carton(s) address label. All packaging and damaged merchandise must be retained as it is likely to be picked up as part of the claim process we will initiate with the carrier. Replacements of damaged merchandise will be issued at no charge if you are in accordance with our replacement policy.
If you have any questions or need assistance while the driver is at your location, please call us at 800.224.8268. Our office hours are M-F, 8am-5pm CST.